Privacy Policy

1. Introduction

Cloud Rescue Foundation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cloudrescuefoundation.org and use our mobile application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our mobile application
• Make a donation or cloud sponsorship payment
• Contact us via email or support channels
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Payment information (processed securely through Stripe)
• Account credentials (username, password - encrypted)
• Donation history and preferences
• Communications with shelter managers

2.2 Automatically Collected Information

When you access our website or app, we may automatically collect:

• Device information (IP address, browser type, operating system, device identifiers)
• Device identifiers and push notification tokens (required for push notification delivery to mobile devices)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your permission, for shelter search functionality)
• Cookies and similar tracking technologies

2.3 Push Notification Data

To provide you with timely updates about your cloud sponsorships and communications with shelters, we collect and process:

• Device identifiers: Unique identifiers assigned to your mobile device (Android device IDs, iOS device tokens)
• Push notification tokens: Tokens provided by push notification services (Aliyun EMAS Push for Android, Apple Push Notification Service for iOS)
• Device platform information: Whether you are using an Android or iOS device

This information is collected automatically when you enable push notifications in our mobile application. Device identifiers and push tokens are essential for delivering notifications to your device about:

• Messages and communications from shelter managers
• Weekly video updates about your sponsored dogs
• Important sponsorship updates and reminders
• System and account notifications

Device identifiers and push tokens are stored securely on our servers and are shared only with our push notification service providers (Aliyun Cloud Technology Co., Ltd. for Android devices and Apple Inc. for iOS devices) as necessary to deliver notifications to your device. You can disable push notifications at any time through your device settings, though this may limit your ability to receive timely updates about your sponsorships.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process cloud sponsorships, facilitate communications with shelters, send weekly video updates
• Payment Processing: Securely process donations through our payment partners (Stripe, WeChat Pay, Alipay)
• Account Management: Create and manage your user account, authenticate users
• Customer Support: Respond to inquiries, provide technical support, resolve issues
• Communication: Send important updates, newsletters, and notifications about your cloud sponsorships
• Push Notifications: Deliver real-time notifications about messages, sponsorship updates, and shelter communications
• Improvement: Analyze usage patterns to improve our services, develop new features
• Legal Compliance: Comply with legal obligations, prevent fraud, protect our rights
• Marketing: Send promotional materials (with your consent, you may opt-out anytime)

4. Information Sharing and Disclosure

4.1 With Shelter Partners

We share necessary information with verified shelter partners to facilitate cloud sponsorships, including your name, contact preferences, and donation information. Shelters are contractually obligated to protect your information.

4.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Payment Processors: Stripe (US), WeChat Pay, Alipay (China)
• Cloud Infrastructure: AWS, hosting services
• Analytics: Usage analytics and improvement tools
• Communication: Email and notification services
• Push Notification Services: Aliyun EMAS Push (for Android devices) and Apple Push Notification Service (for iOS devices) to deliver push notifications about your sponsorships and communications. These services require device identifiers and push tokens to function.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password storage using industry-standard hashing
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure payment processing (PCI DSS compliant partners)
• Secure transmission of push notification data using encrypted channels
• Secure storage of device identifiers and push tokens

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a portable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for processing (where applicable)
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at admin@cloudrescuefoundation.org

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences (language selection)
• Authenticate and secure your account
• Analyze site usage and improve performance
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit functionality.

8. International Data Transfers

Our services operate globally, connecting users in the United States and other countries with shelters in China. Your information may be transferred to and processed in countries other than your own, including the United States and China.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill cloud sponsorship commitments
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain transaction records for audit purposes

When information is no longer needed, we securely delete or anonymize it.

11. Third-Party Links

Our website and app may contain links to third-party websites or services (e.g., social media, app stores). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your rights

To exercise your CCPA rights, contact us at admin@cloudrescuefoundation.org

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your information based on:

• Contract: To fulfill our services to you
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications (you may withdraw anytime)
• Legal Obligation: To comply with applicable laws

You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (for significant changes)
• In-app notification (for mobile app users)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

16. Account Deletion

How to Delete Your Account

You can delete your Cloud Rescue Foundation account at any time:

1. Open the Cloud Rescue app
2. Go to your Profile screen
3. Scroll down and tap "Delete Account"
4. Confirm the deletion

Note: You cannot delete your account if you have active sponsorships. Please cancel or complete all active sponsorships before deleting your account.

What Happens When You Delete Your Account

Data That Is Deleted:

• Your phone number and contact information
• Your name and profile image
• All conversations and chat messages
• Favorite shelters list

Data That Is Kept (Anonymized):

• Sponsorship records: Historical sponsorship data is kept for audit and financial record-keeping purposes, but all personally identifiable information is removed
• Transaction records: Financial transaction records are preserved for accounting and tax purposes, but are anonymized
• Account identifier: A record of your account ID is kept to maintain data integrity, but it cannot be linked to you

Data Retention Period

Anonymized data (sponsorship records, transaction records) is retained indefinitely for audit, accounting, and legal compliance purposes. However, all personally identifiable information is permanently deleted immediately upon account deletion.

Alternative: Email Request

If you cannot access the app, you may request account deletion by emailing us at admin@cloudrescuefoundation.org with your phone number and a request to delete your account.